Holley is a former senior executive of the Xerox Corporation, having spent more than thirty-three years with the industry leader. During his career, Holley held numerous executive positions. He was named district manager of the San Diego/Las Vegas region, manager of integrated sales and systems training at the Xerox Document University and region vice-president of Xerox Business Services.

In 1998, Holley relocated to China as senior vice president and general manager of the Enterprise Solutions Group of Xerox China.

In 2004, Holley moved into Xerox Global Services to create a consulting practice that would later be known as the Document Outsourcing and Communications Services practice. He provided global leadership for this business unit until his retirement in March 2009.

Holley envisioned TouchPoint Alliance as a peer powered network of market leaders and innovators in the global Enterprise Marketing and Communications Industry. He and his co-founders share a vision of enabling sponsors, members and clients to deliver best of breed customer intimacy strategies, technologies and methodologies.

Kemal Carr, President, Madison-Advisors

Kemal Carr is President of Madison Advisors, an independent analyst firm that provides project-based advisory services designed to assist clients with technology selection and business process decisions. Under his direction, Madison Advisors is establishing its market niche addressing the needs of the electronic and print customer communications marketplace. Carr also is instrumental in formulating Madison Advisors' strategic partnerships with numerous trade associations and exhibition producers. He brings this expertise to directing the Sponsorship initiatives of TouchPoint Alliance.

Carr is regularly sought out by some of the leading output technology publications to write about or comment on some of the industry's key issues and topics, including articles on the impact of TransPromo, advancements in production technologies, and electronic document presentment in Wall Street Journal, Document, Digital Publishing Solutions, and Mailing Systems Technology. He also is asked to speak at trade events, including a key session at Xplor's Global conference, DOCUMENT's Strategy Forum and numerous vendor trade events.

Carr holds a B.B.A. in Management Information Systems from the University of Wisconsin.

Anoush Gordon, Director & General Manager, CMS Business Group, Global Document Outsourcing

Anoush Dowlatshahi-Gordon was appointed to a newly created role in January 2009 as the Global director of new business development for Xerox.  Anoush’s primary responsibilities were to develop and manage a new global practice, in the area of ‘Enterprise Marketing Services’.  The goals of this new line of business are to win over large or global clients to outsource all aspects of their end to end marketing operations to Xerox who will be chartered to significantly improve the efficiency and effectiveness of the way in which clients communicate with their customers. As  a direct result of his success in building the global practice in April 2010  he was appointed to a new role as Director & General Manager  for Communication & Marketing Services, a newly formed global line of business within Global Document Outsourcing.

This role enables Anoush to leverage on his extensive experience in managing a $500m operation in the UK/Ire where he was the Sales and Marketing Director, for the Production Business unit, where he played a key role in developing and shaping the fast growing digital printing market, enabling Xerox to gain a leadership role in many segments of the market over the last 8 years.

Anoush was the UK face behind the ubiquitous DocuColor, DocuTech and DocuPrint brands and was also involved in the early development and the subsequent success of the DocuColor iGen3 programme.  In doing so he was instrumental in implementing the Xerox 'New Business of Printing' strategy which provides the products and services to enable customers to benefit from the on demand, personalisation and short run colour capabilities of digital printing.

Anoush is 45 years old, and has been a Xerox Director for over 11 years. He is a graduate of Brighton University in Business management and Corporate Finance.  He spends the majority of his personal time with his partner and two sons in Hampshire. He is a very keen skier, enjoys sailing, and travels extensively with his children.

Rebecca Heidepriem, Partner, Fritz Partners

Rebecca Heidepriem has over 26 years of business experience in sales leadership roles where she drove results through organizational transformation and development, strategic planning, process and performance optimization and TQM facilitation. Her executive experience spans large public companies, such as Xerox Corporation, DHL express and Cisco Systems, as well as the Public Sector where she served as the Chief Information Officer for the State of Wisconsin.

Rebecca is a graduate of the University of Iowa, and continued her education at the John F. Kennedy School of Government, Harvard Business School.

Karl Humphrey, President, Mail Centers Plus

Karl Humphrey is Co-founder and President of Mail Centers Plus, an innovative outsourcing company offering a variety of document, distribution and business support management services to organizations across North America.

Humphrey graduated from Morehouse College with a Business Administration Degree and from Dartmouth's Tuck Executive Education Program. He spent the first half of his professional career as an auditor in public accounting and in operations management of advance document solutions with the Federal Reserve Banks of New York and Atlanta.

In addition to applying his financial expertise as Secretary and Treasurer of TouchPoint Alliance, Humphrey provides industry leadership through memberships in industry business organizations such as the Metro-Atlanta Chamber of Commerce, the Georgia Minority Supplier Development Council, and the Atlanta Business League. In addition, he works closely with industry organizations such as the Metro-Atlanta Postal Customer Council and the Mail Systems Management Association.

As an active community leader, Humphrey has served on several boards including Aid to Imprisoned Mothers and The United Way 211 and as a volunteer with both the Metropolitan Atlanta Big Brothers/Big Sisters program and the Summerhill Neighborhood Revitalization initiative. He is a 1992 graduate of the United Way of Metropolitan Atlanta Volunteer Involvement Program Initiative, a leadership training program for future boards-of-directors members.

Laura Terry, President, Trekk Cross-Media

Laura Terry is a Co-founder and Chief Executive Officer of Trekk Cross-Media, a full-service marketing and communications agency that combines one-to-one strategy, creativity and technology to deliver measurable results to mid- and top-tier clients around the world including XEROX and Adobe. She draws on her extensive marketing, creative and business management skills to lead the Marketing initiatives of TouchPoint Alliance.

Terry has almost three decades of experience in concept and creative development, copywriting, account management, marketing and media analysis--on both client and agency sides of the business. In her day-to-day management of Trekk Cross-Media, she has gained extensive experience developing and deploying content management systems that drive the strategic and conceptual execution of measurable, data-driven, one-to-one campaigns. Traditional print, web-to-print, email, purls with CMS integration, web promotion and social media promotion are examples of the deliverables that drive the success of Trekk's client programs.

Terry is a member of International Printers Network. She has Bachelor's Degree in Journalism and a Master's Degree in Business Administration.

Jerry Baker, Senior Vice President Sales and Marketing, CSG Systems

CSG Systems is a $530 Million provider of customer management solutions for the cable, telecom, online content, financial services and utilities industries. As Senior Vice President of Sales & Marketing, Jerry Baker oversees five sales and marketing teams and is responsible for over $900 million in revenue attainment annually.

Prior to this role, Baker helped manage CSG's market and business development, resulting in five acquisitions and expansion into several new vertical markets. Baker joined CSG in January 1997 managing North American sales and the development of new business within the Broadband Services division, including CSG's customer management & billing solutions, ancillary products, and CSG Output Solutions (CSG's statement processing services).

Prior to joining CSG, Baker held various sales and sales management positions for enterprise applications with Oracle Corporation and Dun & Bradstreet Software.

He is a graduate of the University of Colorado and holds a Bachelor of Science degree in Finance.

Tom Casey, Vice President Business Acquisition and Strategic Partner, Broadridge

Tom Casey has over thirty years of business experience in operations, finance and sales. Since 2000 Tom has held various positions with Broadridge where he currently manages numerous strategic business sales and marketing partnerships. In addition Tom manages the project management group responsible for all new business implementations.

Prior to Broadridge Tom worked in various industries including consumer health care, technology, entertainment, and manufacturing.

Tom started his career with a national public accounting firm.

Chris Illman, President & CEO, CCI/CoakleyTech

Christopher A. Illman has been President & CEO of CCI/CoakleyTech since 2008 and President & CEO of CoakleyTech since 2002.

Chris is a co-investor with Huron Capital and is responsible for managing all strategic business activities for CCI/CoakleyTech, directing more than 400 associates to serve the needs of its customers. Chris has full P/L responsibility and manages all Sales, Operations, HR, Finance and Administration.

CCI/CoakleyTech has revenues exceeding $55M and 400 employees. Chris is responsible for all of CCI/CoakleyTech’s business activities including strategic direction and growth strategies which have resulted in more than doubling the company in size in the past three years. Since Chris’ arrival CoakleyTech has delivered 21 consecutive quarters of revenue and profit growth and customer satisfaction improvements.

Previous to this position Chris was WW Managing Director of Sales for Gartner eMetrix. Chris was responsible for world wide revenue and business development for Direct Sales, Alliances and Channels for a software start up venture of publicly held Gartner, Inc. focused on Business Performance Measurement. Chris led the creation of the division’s core offering and built the company’s professional, customer focused and consistently high performing sales organization within Gartner.

Chris spent 15 years at Xerox Corporation, where he progressively rose through the ranks to become Area GM, Upper Midwest Operations for Xerox Business Services, responsible for sales, operations, finance and administration of a $120M and 250 employee business.

Chris has held various, progressively responsible executive sales and management positions and has extensive experience in business development, operations and building winning sales teams. Chris has had numerous experiences in merger and acquisitions in both the public and private company sectors. Chris holds the distinction of finishing #1 in the country in five different sales and management roles while at Xerox Corporation.

Pamela Roach, CEO, Breakthrough Marketing Group

Pamela Roach provides critical advice to clients making strategic product and market decisions. She led Fortune 100 business segments in global marketplaces and delivered top and bottom line growth before co-founding Breakthrough Marketing Technology.

At AlliedSignal / Honeywell, Mr. Roach created successful e-business strategies and produced a leading edge digital communications solution to meet information management, sales and training needs.

Her marketing and sales experience is broad; it includes the successful development, launch, and growth of numerous textile and chemical businesses. She has managed multi-million dollar advertising, merchandising, and promotions budgets.

Pamela earned a Bachelor of Arts degree from Harvard University and an Executive Masters of Business Administration degree from Columbia University Business School.